ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE

Mission Community Services Society (MCSS) is committed to ensuring that the services that are provided to our clients and community partners are accessible to all those with disabilities.

Click on the various links below to find out more about the MCSS’s Accessible Service Provision Policy or to provide us with your feedback.

MCSS values your feedback with regard to the level of service that you have received. Clients/community partners who wish to provide feedback on the way MCSS provides goods and services to people with disabilities can do so in any of the following ways:

  1. Via e-mail to: info@missioncommunityservices.com
  2. Verbally to any MCSS staff with whom you come into contact
  3. Verbally to any manager/onsite supervisor of the MCSS office where he/she was served
  4. By completing a hard copy of the Client Feedback Form (available at all MCSS offices)
  5. By completing the on-line Client Feedback Form
  6. By writing down your thoughts and:

Mailing it to: MCSS, 33179 Second Ave., Mission, V2V 1J9 or
Faxing it to 604-820-0634 or
Saving it and e-mailing it to info@missioncommunityservices.com.

All concerns or complaints from the clients must be reported to the site supervisor. The supervisor is responsible for handling all clients’ complaints, as well as maintaining and updating the Record of Client Feedback Form. The supervisor is required to contact clients that provided formal feedback to ensure acknowledgement of the feedback, along with any resulting actions based on concerns or complaints that were submitted.

Note: All personal information will be kept strictly confidential and appropriately safeguarded and shall only be used to address your specific customer service issue.

Notice of Temporary Disruption of Services

In the event of a planned or unexpected disruption of our services or to our offices, MCSS will take swift action to ensure that a notification is placed on this webpage as well as in the vicinity of the actual disruption (in an area which is highly visible).

MCSS will post information concerning what alternative arrangements will be made available during such a disruption, the reason for said disruption and its anticipated length of time.