Director of Programs

Tammy Rutledge

Mission Community Services Society is seeking an experienced Director of Programs to join our leadership team on a full-time basis.

Reporting to the Executive Director, The Director of Programs is responsible for the operation of core programs that comprise the Society’s strategic mandate in support of its mission and vision of Helping People, Changing Lives, and Building Community. He/she also participates in strategic planning and budgeting initiatives.

What you’ll do

Ensure programs are successfully delivered and add value to the agency through effective planning, development and pursuit of strategic objectives, and the innovative use of available resources.

  • Strategic planning – Participate in strategic planning and budget cycle initiatives with the Executive Director and the Board.
  • Operations Management – Manage the day-to-day operations of the agency.
  • Knowledge Management –Organize, store, and distribute the tacit and explicit knowledge generated by the organization, its customers and development of staff training.
  • Community and Public Relations– Assure the organization and its mission, programs, products, and services are consistently presented in strong, positive images to relevant community stakeholders, requiring the incumbent’s involvement in the design of print media, key messaging, and organization positioning.
  • Fund Development– Assist with fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, designing, writing, and submitting proposals.

Program and Services Administration

  • Management, Supervision and Evaluation– of all the organization’s programs in accordance with applicable local, provincial, and national laws, regulations, and standards (Fraser Health Authority – Mental Health and Substance Use Services – Stabilization and Transitional Housing Programs, BC Housing, Residential Tenancy Branch); and is responsible for all facets of programming and service development and delivery.
  • Coordination – of the Society’s community-based programs.
  • Quality Assurance– Ensure the consistency of quality, accountability and high standards in all programs and services; develop, implement, and evaluate program goals, objectives, policies, and procedures and ensure that the required standards are maintained; implement the monitoring and evaluation of programs.
  • Records Management– Direct staff in maintaining all client files and documentation in an appropriate and accountable manner according to established standards; direct staff in maintaining accurate and complete statistical records for all programs and services.
  • Fiscal Control– responsible for program budgets in coordination with the Executive Director and Director of Finance. Direct staff in maintaining appropriate fiscal controls in programs to ensure all programs are within the scope of the annual budget.
  • Report Writing– Compile program reports for funders with comprehensive details on programs offered and outcomes accomplished.
  • Evaluation– Ensure consistent and meaningful evaluation of all programs and services to assess their impact and success and to make changes and improvements as indicated.
  • Research and Analysis– of local, national, and international trends relevant to the organization’s programs, identifying issues and recommending solutions.


  • Positive Leadership– Provide positive leadership to all program staff, practicum students and volunteers, encouraging a team approach, professional attitude, and respectful, supportive working relationships.
  • Management and Coordination – Develop, implement, and evaluate recruitment strategies for qualified staff required in programs.
  • Coordination of Work– Direct, plan, and coordinate the work of program staff including supervision and evaluation, training, and team building.
  • Training and Orientation– Develop training and orientation for new staff, practicum students and volunteers in the program areas of the agency.
  • Performance Review and Planning– Develop and conduct performance reviews and planning sessions with program staff.
  • Professional Development– Identifies learning needs for program and service staff, and for the staff of the agency as a whole; identifying and organizing training based on training needs.
  • Communication– Organize and facilitate program staff meetings to maintain effective communication with managers and staff using dialogic and developmental supervision models.

What you bring

To be successful as the Director of Programs you must have a broad knowledge of program management principles and a strategic mindset, as well as being able to lead and develop your direct reports.

You are flexible, creative, curious, and motivated to learn, grow and adapt to change.

Education and Experience

  • Bachelor’s Degree in social work, Educational Leadership in the Human/Social Services field
  • 8 to 10 years related experience in community-based settings for marginalized people, addiction services, mental health, human/social services field, or corrections, preferably in a community setting, or an equivalent combination of education and relevant experience.
  • Proven leadership skills acquired through experience leading in complex environments characterized by rapid change.
  • Experience in creating, implementing, evaluating, and improving systems of operations in programs and facilities.
  • A history of innovative problem-solving
  • Demonstrated understanding of the issues and learning needs of people affected by substance misuse, concurrent disorders, criminal justice involvement and homelessness.
  • Experience in providing a person centered, pro-social environment, demonstrating a philosophy and past practice congruent with person-centered practices.
  • Training and experience in records, reports, and statistics
  • Quality assurance and quality improvement leadership skills

Skills and Abilities

  • Skilled in dialogic communication.
  • Commitment to Excellence, including results focus, client-centered service, planning and organizing, professional expertise and technological proficiency.
  • Service orientation
  • Valid driver’s license and access to a personal vehicle
  • Current First Aid Certificate

We offer a competitive salary starting $92,000, plus a comprehensive benefits plan and Municipal Pension Plan. This position is excluded from union membership.

To apply for this job email your details to