Manager, Family Services, Seniors and Settlement

Tammy Rutledge

The Manager, Family Services, Seniors, and Settlement is responsible for providing direction to staff in the delivery of service programs. This will include monitoring of program expenditures and reviewing case management practices in accordance with organizational policies, procedures, and directives. The Manager, Family Services must actively deal with challenging and complex cases to ensure that a high level of professional quality client service is provided to the public.

What you’ll do

  • Foster team building with a cross program perspective, providing effective leadership within a fast-paced multi-tasked environment ensuring a high level of individual and team performance.
  • Work closely with the and other colleagues to assist in the development, implementation and maintenance of new policies, procedures, and initiatives, with daily responsibility for staff scheduling and office operations.
  • Provide leadership and direction in key areas of responsibility (Family & Youth Services, Early Years, Seniors, and Settlement)
  • Serve as a mentor, coach, and guide to staff, particularly with regards to program management and community support strategies
  • Represent the organization, at the request of the Director of Programs or Executive Director, to the public, key stakeholders, and business partners.
  • Responsible for relationship with existing and new funders, business development and partnership activities
  • Provide guidance for program activities including outreach and partnerships development.
  • Work with other program managers to ensure cross organization team effectiveness, volunteer coordination and overall collaboration.
  • Work with the Community Resources team to develop volunteer coordination, as well as marketing, and public relations, as approved by the Executive Director.
  • Monitor revenues and expenditures in assigned key areas to assure sound financial control; assure effective and efficient use of budgeted funds, materials, facilities, and time.
  • Schedule staff to meet program requirements. Approve time off requests and timesheets in a timely manner to ensure all staff are paid correctly.
  • Contribute to the Leadership Team as an active member.
  • Assist with the preparation and monitoring of departmental operating budgets.
  • Perform other financial management duties as required.
  • Lead, supervise, and direct all staff within the portfolio and practicum students.
  • Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.
  • Work as part of the team that recruits, interviews, and selects staff that have the right technical and personal abilities to help further the organization’s mission.
  • Ensure that all staff and practicum students receive an orientation to the organization and that appropriate training is provided.


What you bring

  • Master’s degree in social services or a relevant field of study, plus a minimum of five years’ experience in a human service supervisory capacity; Or an equivalent combination of education, professional training, and experience.
  • Knowledge and experience of supporting government and local community programs.
  • Excellent administrative skills, including strong verbal and written communication skills.
  • Proven ability to make sound decisions in a timely manner.
  • Ability to work effectively within a team approach to community development.
  • Ability to work independently as well as demonstrated teamwork and team building skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Proficient use of Microsoft Office and other administrative applications
  • High degree of resourcefulness, flexibility, and adaptability.
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Successful completion of a criminal record check is required.
  • Familiarity with the CARF accreditation and survey process
  • Knowledge and experience working with vulnerable populations directly related to MCSS program service areas.
  • Strong understanding of client centered trauma informed practice.
  • Certification in First Aid and Non-Violent Crisis Intervention or MANDT
  • Valid B.C. Driver’s License and a reliable vehicle with appropriate insurance
  • Demonstrated high ethical standards in professional boundaries and communication.

We offer a comprehensive benefits plan and competitive starting salary. This position is excluded from the union.

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