Manager, Housing and Shelter

Tammy Rutledge

The Manager, Housing & Shelter, reports to the Director of Programs and is empowered to manage the day-to-day operational activities of programs at the emergency shelter and second stage housing. The purpose of this role is to provide leadership and direction in these program departments, as well as being a member of the leadership team which supports the development and implementation of the society’s strategic plans, policies, and overall culture.

What you’ll do

  • Ensure that the operations of the Housing and Shelter programs achieve a consistent high quality of service, programing, accountability, security, and infrastructure that meets and exceeds requirements and expectations of the Operating Agreement with BC Housing, Fraser Health, and MCSS’s policies, procedures, and organizational mandate.
  • Recommend changes to policy and procedures as needed in coordination with the Management Team for the operation of the shelter and supportive housing programs.
  • Monitor the ongoing development, maintenance and evaluation of an effective application screening and assessment process associated with admissions.
  • Provide non-judgmental crisis counseling and ongoing support, advocacy, and referrals to residents.
  • Identify, monitor, and respond to problematic behaviours to ensure physical and psychological safety for both staff and residents.
  • Manage complex residency issues and provide guidance and supervision to staff.
  • Handle client complaints, violations, applications for housing, transfers requests to other programs, etc.
  • Guide staff in effectively resolving difficult resident issues and disputes including preparation for and involvement in conflict resolution.
  • Authorize notices to end residency.
  • Promote positive resident involvement in integrated services programming including education, employment, non-formal education, leisure, and recreation programs.
  • Assist in preparation of budgets and work scopes in coordination with the Director of Programs for contracted activities.
  • Maintain monthly and annual rent roll and balance sheet records, outcome, and follow-up reporting, and required management information reports.
  • Manage collection of rents for and follow up on arrears to ensure residents arrears payments are collected within 20 days.
  • Promote a workplace culture that motivates and inspires residents affected by social marginalization due to problematic substance use, homelessness, emotional and mental health issues, unemployment, lack of education and involvement with the criminal justice system to achieve stability and success in the areas of housing, income, employment, and quality of life.
  • Establish a positive, healthy, and safe work environment in accordance with all relevant legislation and regulations.
  • Interview and select staff with the technical and personal abilities to help further the organization’s mission.
  • Ensure that all staff receive an orientation to the organization and to the Housing or Shelter Program and that appropriate training is provided to ensure required performance of their duties.
  • Plan for staff development and monitoring on an on-going basis.
  • Compile documentation for payroll as required, including approval of timesheets and time off requests.

What you bring

  • Post-secondary diploma in Human Services in a relevant field of study, plus a minimum 5 years’ experience in a human service supervisory capacity or an equivalent combination of education, professional training, and experience.
  • Experience in working with marginalized people affected by problematic substance use, homelessness, emotional and mental health issues, unemployment, lack of education and/or involvement with the criminal justice system.
  • Excellent verbal and written communication skills.
  • Ability to make sound decisions in a timely manner.
  • Ability to work independently as well as demonstrated teamwork and team building skills.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Computer literacy, including effective working skills of MS Word, Excel and e-mail required.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Demonstrated understanding of diverse political viewpoints and cultural practices within the community.
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Strong morals and ethics, along with a commitment to privacy.
  • Successful completion of a criminal record check is required.
  • Able to provide a copy of all relevant degrees and certifications related to this role.
  • Certification in First Aid and MANDT or Non-Violent Crisis Intervention
  • Valid B.C. Driver’s License and a reliable vehicle with appropriate insurance
  • Ability to understand and maintain clientele/worker boundaries.

We offer a competitive salary and excellent benefits package including Municipal Pension Plan. Find out more about us at:

This position is open to all applicants and is exempt from the union.

Job Type: Full-time

Salary: From $85,000.00 per year

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