Performance & Quality Improvement
The Performance and Quality Improvement (PQI) committee work to ensure MCSS programs are effective and continually improve positive outcomes for families and individuals. Essentially, it proactively measures program outcomes and seeks to improve them. PQI is comprised of a team of dedicated staff members whose positions rotate annually.
To accomplish PQI checks, all staff identify opportunities for improvement, which are brought to the attention of the committee. The committee problem-solves obstacles, finds measurement points from which to assess improvement, initiates the necessary changes, and measures results. These results are ultimately shared within and outside the organization.
Examples of PQI oversight include, and are not limited to:
- Information technology analysis.
- File audits and record integrity.
- Ensure program staff meetings and management meetings occur as required.
- Reviewing data collection process and tools.
- Reviewing client complaints, staff grievances.
- Recording health and safety committee critical incidents and staff meeting minutes.
Our surveys indicate that clients are satisfied across the board. Applicants felt services made a positive difference in their lives and reported the following:
- Clients developed greater preparedness to deal with life challenges.
- They were respected by staff.
- Were able to mutually set their goals with worker[s].
- Felt their cultural and spiritual beliefs were respected.